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Commendations

There is no greater form of recognition for a 911 Agency Employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Cherokee County E-911 performance and community relations, the Cherokee County 911 Agency:

• Encourages citizen recommendation for improvements in our service delivery
• Welcomes the commendations of Agency personnel who admirably perform their duties
• Encourages commendations and/or questions about the Agencies performance or the actions of its employees.  

Commendations may consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the operators name(s) and/or identification number. In all cases, especially letters of appreciation, the employee, their immediate supervisor and the Communications Director will be made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

Procedures for Submitting a Commendation

If you wish to commend a 911 agency employee you may register your commendation in one of the following ways:

1. At any time you may contact the Cherokee County 911 Agency at 770-493-4080. Request to speak with a 911 on-duty Supervisor and they will take the appropriate action. You can also request a community survey be sent to you so you may rate our Bureau’s quality of service.
2. If you choose you may also make your commendation in writing. Written correspondence should be addressed to:
   
   Cherokee County E-911
   150 Chattin Drive
   Canton GA, 30115
   ATTN: Priscilla Bridges

Office Hours:
Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment

Complaints

It is our intention to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining both Cherokee County E-911 agency performance and community relations, our agency:

• Encourages citizens to recommend improvements in our service delivery
• Encourages complaints and/or questions about the Agencies performance or the actions of its employees

Procedures For Submitting a Complaint
If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or identification number of the operator involved.)

1. At any time you may contact the Cherokee County E-911 Agency at 678-493-4080 and request to speak with the on-duty 911 Supervisor and they will take the appropriate action.
2. If you have a complaint involving a 911 Supervisor you may contact the Cherokee County Director of Operations at (678-493-4065) or by e-mail at pabridges@cherokeega.com.
3. If you choose you may make your complaint in writing and forward it to:

Cherokee County E-911

150 Chattin Dr.

Canton GA, 30115

Office Hours:
Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment

ATTENTION - This Site Is Not Monitored For Emergency Messages - ATTENTION